Application Support for Business Operations, 80-100%
The BPM (Business Operations Solutions Platform Management) Support team assists our internal clients with questions about PwC core applications and associated business processes. Our service covers the initial setup of projects and ongoing engagement management tasks: time & expense management, financial operations, risk and quality assurance. We support state-of-the-art cloud applications such as SAP S/4HANA and Salesforce, and collaborate with various teams within PwC Switzerland and the global PwC Network.
Are you looking for a challenge and want to become a part of a young, dynamic and international team? Then join us.
Are you looking for a challenge and want to become a part of a young, dynamic and international team? Then join us.
Your Impact
- Specialize in Salesforce, one of the leading solutions for CRM (customer relationship management), including management of customer data, project offers and marketing activities.
- Support the project teams with our risk processes, e.g. engagement acceptance, risk/independence or KYC (know your client).
- Handle and track requests in our ticketing system (ServiceNow) and be in contact with our internal customers via phone or email.
- Work together with the various application managers and help with system-/software- updates, creating/introducing/documenting new processes and support with small internal projects.
- Take care of our internal documentation and the continuous maintenance of our knowledge management system.
- Develop your technical and personal skills with regular feedback, on-the-job training and further learning and training opportunities.
- Contribute to the team's success; take on responsibility and grow in a dynamic work environment.
Your Skill Set
- Completed education/apprenticeship in business administration or a related field, and ideally first experience in support roles.
- An understanding of the systems and processes for ERP (enterprise resource planning) and CRM (customer relationship management).
- Specific experience with the mentioned applications (e.g. Salesforce) is an advantage.
- Quick comprehension and analytical approach that allows you to understand and find your way around our technical applications, business processes, guidelines and policies.
- Fluent (written and spoken) in German and English.
- A service-minded personality who quickly responds to the needs and concerns of our internal customers.
Any questions? We are happy to help.
Patricia Schmitz
About PwC
PwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals to deliver solutions and sustained outcomes in the areas of assurance, advisory and tax services.
