Analyst, Order Management (Hybrid)
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities
Provide EDI production support by researching and resolving questions, failures, and issues. Build cases, design, and complete test scenarios, stage and process data and coordinate the promotion to SAP/JDE ERP production systems.
Lead communication between internal and external collaborators to ensure timely resolution of order interchange issues and transmission of electronic order notifications.
Independently sets priorities, meets deadlines, and handles multiple tasks. Provides practical knowledge during team meetings to increase team performance outcomes and serves as a knowledge source for peers.
Use dashboards to supervise, analyze, report, and determine root cause of order errors. Develops and implements standard operating procedures that impact order management, fulfillment outcomes, and the customer experience.
Provide status updates on all issues/requests to Order Management leadership. Bring up to Order Management leadership when deadlines will not be met.
Continuously look for operational efficiency opportunities and engage in continuous improvement initiatives to increase EDI utilization. Implement EDI Transactions: 850, 855, 856, 810, 832, 845, 849, 867, 820 and others as identified by business needs.
Ensure EDI documents are built and implemented to specifications as provided by the customer and in compliance with BD’s EDI strategy.
Responsible for independently addressing under-performing EDI utilization customers to drive customer behavior to 100%.
Education
Bachelor’s degree in supply chain or relevant areas, or in lieu of degree, a high school diploma plus five (5) years of experience.
Certifications
Lean Six Sigma Greenbelt certification preferred
Project Management certification is preferred
Knowledge of Microsoft Power BI preferred
Experience
Minimum of two (2) year’s experience with ERP system(s) and EDI setups.
Minimum of two (2) year’s experience in a similar role (export, logistics, order management, customer service).
Minimum of two (2) year’s prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
A minimum of five (5) years of work experience related to supply chain, order management, logistics, or related field.
Proficient in the ANSI X.12 and XML formats preferred.
Competencies
Basic knowledge of BW Queries, EDISIM, and Editor tools desired.
Must have strong time management and multi-tasking capabilities as well as excellent communication and inter-personal skills.
Strong organizational and multi-tasking skills and a broad knowledge of business processes.
Must be able to communicate effectively (verbal and written) with both internal and external technical and non-technical groups and have demonstrated presentation and documentation skills.
Must be self-motivating and able to work independently while sharing knowledge and mentoring other team members.
Versatile learner with the ability to function in a changing environment.
Committed and results-driven, independently seek continuous improvement opportunities
Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
Proficient in MS Office Suite.
End to End supply chain knowledge, preferably in a distribution environment.
Travel
Need to be available to travel 25% of the time.
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At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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