After Sales Support Manager

Professional

Sinelfil, LB

Customer Services & Claims

Allianz Partners

NEXtCARE Lebanon SAL

Full-Time

Hybrid working

Permanent

54717

Non-Executive

After Sales Support Manager

The After Sales Support - Manager is responsible for management and coordination of after sales support activities and proves to be an important link between Nextcare and its clients. This role has an overall responsibility to ensure accurate and timely production of health insurance cards and its associated services such as contracts and products are in line with the company’s standards in addition to an accurate and timely input in the system of network agreements and pricelist for the different healthcare providers.

What you will do:

• Plans, coordinates, and controls the processes involved in Policy Production.
• Ensures timely and accurate production of health insurance card; design quality assurance procedures to verify and confirm quality of the product.
• Initiates plans and procedures to minimize production time and cost through effective utilization of manpower, equipment, facilities, and stationery.
• Assures attainment of business objectives while ensuring product standards meets exceeds customer expectations.
• Ensures premiums and contracts are uploaded on TATSH accurately as per client requirements.
• Manages the policy input process on behalf of the clients.
• Provides software training (TATSH) to clients to promote free transaction.
• Oversees the process of creating premiums and contracts on TATSH accurately as per client’s specifications; liaising with clients for clarifications on Table of Benefits, premiums, loading, etc.
• Responsible to create Payers/Re-insurer portfolio on TATSH.
• Responsible to maintain a production schedule to meet the targets on a regular basis; shall also have sufficient backup to handle unusual, short TAT production requirements that may arise.
• Prepares after sales report for clients on an as needed basis.
• Ensures Networks and respective agreements are created/updated on Tatsh accurately for the different payers
• Ensures timely and accurate input or update in TATSH of the price list for the different healthcare providers (hospitals, centers, pharmacies, etc.) as per MPM agreement
• Manages the interaction and the correspondences with internal departments for verification on details of the product; Ensure smooth communication between the clients and internal departments to clarify details, confirm data, or implement corrective action based on the information received.
• Respond to operational enquiries in relation to clarification of codes and prices
• Supervises performance of the team; coaches and give regular feedbacks on performance, direct team towards better performance; ensure planned KPIs of efficiency and performance are met or exceeded.

What you bring:

• Bachelor’s Degree in Medical background preferred.
• +5 years relevant experience in a TPA, Hospitals or Medical Centers.
• Insurance and underwriting background required
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Physically fit to carry out duties

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

54717 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Partners Introduction:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.