Account Manager

Curious about the future of event marketing?

SpotMe is the enterprise event platform to manage engaging events that help accelerate customer relationships at scale. Trusted by 12,000+ global Fortune 500 business leaders and loved by 10,000,000+ users, brands like J&J, Deloitte, and Red Hat use SpotMe to manage hybrid, virtual, and in-person events with a branded, personalized and compliant experience and get deep data insights that flow into their CRM.

Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels great pride in the work they do, a team that cares for each other, and a team that is always ready for the next challenge.

Mission: 

• Drive SpotMe expansion in the US market by building trust and relationships with stakeholders within Enterprise accounts, owning the adoption of new business, and retaining/upgrading existing annual contracts.

Report to: Sales Director

Responsibilities

• Retain and grow an existing book of 5-10 enterprise accounts. We define enterprise accounts as customers that acquired our SpotMe Anywhere enterprise platform. 
• Build trust with existing champions/decision-makers, and prospects to build relationships with new buyers/users within the account.
• Build expansion plan with the support of the head of sales and lead deployment to drive the growth of Enterprise accounts
• Understand customers’ needs and make personalized recommendations to ensure customers are successful using our SpotMe platform.
• Respond to inbound requests from new users and affiliates within existing accounts, present the product, run demos, scope and quote additional services, and track new opportunities for closure.
• Partner with the implementation team to onboard new accounts and user groups
• Partner with the solution architect to build integrations with systems of record (CRM, marketing automation platforms, identity providers) and other enterprise IT systems.

Requirements:

• At least 4 years in B2B SaaS, demonstrated success in customer success, or account management role where you worked with large, complex enterprise-level accounts (ACV > $100,000 for clients with >1,000 employees).
• At least 1 year of previous experience in event technology, event project management, or ?vent tech industry.
• Ability to understand customer requirements and identify solutions.
• Held a sales quota in the past; proven track record of success and over-achievement of quotas.
• Enjoy working cross-functionally daily, being the bridge that connects the clients with the internal stakeholders (Operations, Sales, Product, etc.).

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.