Account Manager Core OTA Vacation Rental - Mexico & Caribbean
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Account Manager Core OTA Vacation Rental - Spanish South America
Grows a segment of the portfolio of Vacation Rental accounts on the Expedia platform by managing them directly or contributing to deepening those partnerships. This role will focus specifically on top revenue partners in Mexico and the Caribbean, whether they are independent multi-unit properties or Property Managers managing multiple properties. Analyzes business and operational performance to find opportunities for optimization. Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and regions.
Who you are:
Proficient in English + Spanish
Effective communicator
Proficient in sales techniques, portfolio management, relationship account management, upselling, and cross-selling
Strategic thinker capable of identifying and prioritizing growth opportunities
What you'll do:
• Sets strategy for portfolio to optimize resources and maximize growth.
• Builds relationships with partner account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build partner account.
• Understands and reports a partner’s business issues through appropriate organization channels.
• Recommends products, services, and insights that meet partner needs.
• Builds relationships with partner account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build partner account.
• Understands and reports a partner’s business issues through appropriate organization channels.
• Acquires a good understanding of how the department operates and fits into the larger organization.
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its partners.
• Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its partners.
• Documents components of a business case for change at the direction of more senior colleagues as needed.
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges nuanced information to build consensus.
• Able to handle key objections with ease and proactively seeks help when needed to address areas of difference and ensure agreements among all parties.
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Understands standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account.
• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external partners.
• Strategically builds relationships to support total portfolio and organization needs.
• Develops understanding of partner’s industry and competitive market.
• Attends meetings with partners to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against partner needs/expectations.
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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