Production Support Engineer, 100%

TechMahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ billion organization with 146,000+ professionals across 90 countries helping 1250+ global customers, including Fortune 500 companies.

Tech Mahindra is committed to innovation, diversity, and inclusivity. We offer a dynamic work environment, competitive compensation, comprehensive benefits and opportunities for professional growth. We stand at the forefront of leveraging technology for business transformation and innovation.

For the Swiss branch of TechMahindra Switzerland we are looking for a

We are seeking a highly skilled IT Platform and Production Support Engineer to join our dynamic team. The ideal candidate will possess expertise in providing support for IT platforms and production environments, with a focus on monitoring, troubleshooting, and coordinating with vendors for installations and deployments.

Technical Support

Monitor Tier 1 to Tier 4 applications using Grafana, Osmosys, BMC Control-M, and Moogsoft. Provide Level 2 support for all applications, coordinating with Level 3 support and development teams for incident resolution. Respond promptly to incidents reported in ServiceNow (Snow) and ensure timely resolution.

Vendor Coordination

Coordinate with vendors for package installations to meet business requirements. Work closely with vendors to resolve application-related issues and assist in deployments as needed.

Production Environment Management

Ensure the availability and performance of production systems by monitoring file systems, data, and log segments. Schedule and maintain jobs in the Control-M tool for automated job processing.

Technical Expertise

Install and manage Windows certificates for secure communication. Maintain and troubleshoot platforms such as Kubernetes, Argo, and BMC Control-M.

Domain Knowledge

Demonstrate understanding of the SWIFT domain and provide support for related issues.

Process Improvement

Participate in user recertification activities and ensure compliance with user policies. Identify opportunities for automation and process improvements to enhance efficiency.

Deployment and Maintenance:

Participate in UAT and production deployments using DAP tools and Jira. Work with Agile frameworks and use Jira for project management and issue tracking.

• Degree (Bachelor or Master) in Computer Engineering, Information Technology, Computer Science. Software Engineering or equivalent education
• 10+ years of experience as Support Engineer or similar
• You have a broad range of IT expertise and would like to continuously expand it
• Excellent communication skills in English, verbal and written
• A passion for advising and collaborating with clients to solve complex problems and a willingness to learn new topics
• As a communicative, reliable and motivating personality, you will win over every customer
• Teamplayer with strong client services orientation and accustomed to taking a proactive role in engagements.

Have we sparked your interest? We look forward to receiving your complete online application with CV, cover letter and certificates.
Our recruitment partner Livio Gerber from RECOGNITO HR Services will take care of your application. For further information please contact him on +41 44 201 08 34.

Please note that we do not consider candidate dossiers from recruitment agencies.