Helpdesk & M365 Specialist

RSM Switzerland is resolutely oriented towards an entrepreneurial approach, combining impeccable technical standards with outstanding adaptability, for all its clients. A robust network allows us to support our clients with global solutions, while maintaining a strong local presence, anchored in local ecosystems.

Our dedication to providing outstanding levels of client service means we’re always on the lookout for bright and ambitious individuals to join our global team of 64,000 talented professionals.??

Experience The Power of Being Understood. Experience RSM.

Yourresponsibilities:

• Customize and configure Microsoft 365 applications to meet organizational needs.
• Ensure the seamless integration and functionality of M365 services.
• Stay updated on M365 updates and implement changes as necessary.
• Provide initial support and troubleshooting for IT-related issues for Zurich-based employees.
• Assist users with basic technical problems, escalating more complex issues to higher-level support teams when necessary.
• Develop and maintain a comprehensive knowledge base for common technical inquiries.
• Oversee the management and inventory of all IT assets, including laptops, Wi-Fi equipment, and other peripherals.
• Maintain accurate records of asset distribution, upgrades, and decommissioning.
• Implement and enforce IT security policies to safeguard organizational data and systems.

Your profile:

• Proven experience as an IT Administrator or similar role.
• In-depth knowledge of Microsoft 365 administration and customization.
• Strong troubleshooting and problem-solving skills.
• A fluent German speaker with business proficiency in English (min. B2-level)
• Familiarity with IT asset management practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
• Willingness to travel, about 20%

Why RSM?

You will join our enthusiastic, multicultural, and passionate team, focused on serving a wide range of international and local clients.

You will contribute to the overall future development and success of the audit team as well as the firm as a whole.

You will manage and contribute to delivering complex audit engagements across various industries, with a focus on the cryptocurrency and blockchain sectors.

You will participate in a variety of RSM training programmes and collaborate closely with our other offices; and

You will discover a culture that nurtures individuality and celebrates fresh thinking whilst enjoying access to a global team that spans more than 123 countries.

We offer a work environment, dominated by a strong team spirit that will allow you to develop both professionally and personally.

Workplace: Zürich

Start date: as soon as possible

Interested?

We look forward to receiving your full application including CV, references, and motivation letter!