Facilities Manager (m/f/d)

We currently have an excellent opportunity for a Facilities Manager (m/f/d) for Soft Services to join the Integrated Facilities Management business line in Geneva.

Facilities Manager(m/w/d) for Soft Services

You will be part of a very dynamic facility management team and you will focus on effectively delivering & improving the soft services onsite, managing cleaning, mailroom, special events, meeting services, finance, hospitality and Health & Safety.

This is a great opportunity for a team player willing to grow in an international Team, and to be part of an ambitious organizational transformation.

Your tasks:

• Manage the strategy, integration, resourcing and performance of the Facility Management, focused on Cleaning & Hospitality Services teams. Ensure the highest levels of service are provided to the employees in line with the hospitality budget and corporate standards
• Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors
• Manage projects and initiatives that pertain to improving Soft Services functions and Annual Workplace survey scores
• Develop an understanding of the account business and sound working relationships with key representatives of the client
• Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting
• Manage the Health and Safety field – trainings, BOS checks, Dining, Fire Sweepers, First aiders, TIR reporting
• Assist the WEL in the delivery of all facility management services to the building occupants
• Treat daily customer requests
• Strive to “delight” the Client in all aspects of service delivery
• Develop close understanding of the client organization and strong network through End Users
• Ensure feedback from client sessions is recorded and timely addressed
• Lead Site Initiatives in Services areas and Site Communications
• Create visibility for the JLL Team on site and promote JLL activities
• Lead all the Soft Services onsite
• Liaise with the relevant COE’s to develop and maintain the Operational Procedures to deliver Cleaning and Soft Services in scope and to serve as guide for managed JLL Staff and Contractors
• Work with Client and Manager to develop and implement new processes that improve service & customer satisfaction and /or reduce cost
• Provide a responsive and pro-active service via seamless interface with all involved parties
• Daily interface with partners to set priorities and ensure jobs are completed
• Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance
• Ensure that contracts at the site are delivering the required service at the correct cost
• Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required
• Update regularly the Facilities intranet page
• Ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organizationConduct monthly dining Health & Safety checks, BOS checks, TIR reporting and FS&FS reviewsEnsure all Special Events, decorations and temporary setups are following the HS&E guidelines and regulations
• Ensure that the services meet all financial/ savings targets Develop initiatives and strategies leading to cost savings and service improvements.Provide accurate Budget forecasting as per the Financial CalendarEnsure End to End process delivery of all procurement activities for your services

Your Profile:

• Client relationship management skills in a multi-cultural environment
• Expertise in the delivery of high-quality facility services
• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Results-oriented.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis
• Capacity to deal with ambiguity and seek guidance from Line Manager when necessary
• Ability to work under pressure and within deadlines
• Ability to self-manage, balancing multiple priorities and customers.
• Understanding of SAP accounting system and budgeting process
• Self starter and pro-active.
• 5 years’ experience in a Facility Management environment and as well experience in working in a multi-cultural environments.

Our offer

• Creative freedom for tasks and projects
• Active exchange in the global industry network
• Working together at eye level
• Space for personal growth, not only for work
• Acknowledgement of achievements - also monetary benefits
• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak
Write an email

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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (JLL) ist, zusammen mit seinen Tochter- und Beteiligungsgesellschaften, ein weltweit führendes Unternehmen für Immobilien- und Investment Management Dienstleistungen. Wir übernehmen die Verantwortung für den Schutz der, uns zur Verfügung gestellten, personenbezogenen Daten. Im Allgemeinen sind die personenbezogenen Daten, die wir von Ihnen erfassen, für die Zwecke der Verarbeitung im Zusammenhang mit dem Einstellungsprozess von JLL bestimmt. Wir sind bestrebt, Ihre personenbezogenen Daten mit einem angemessenen Sicherheitsniveau zu schützen und so lange aufzubewahren, wie wir sie aus legitimen geschäftlichen oder rechtlichen Gründen benötigen. Wir werden Ihre Daten anschließend sicher und geschützt löschen.

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