Dufry AG
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Store Manager for Bvlgari at Zurich Airport (100%)
Store Manager for Bvlgari at Zurich Airport (100%)
Location: Airport Zurich
Category: Retail Operations
Job Type:
WHO WE ARE
Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.
PURPOSE OF THE ROLE
Mission – Actively participate to the development of the boutique in the airport environment, through the excellent management of the store & achievement of sales objectives, driving and supporting the Sales team as a coach as well as delivering exceptional service to the client.
Please note that we can only consider applicants who are either eligible to work in Switzerland or hold the relevant work permit.
Main Accountabilities
Team Management
- Coaching & Development of the team
- Training needs & follow ups
Client Management
- Pro-active in recruiting new clients & prospects
- Address client concerns
- CRM/COSMO follow ups
Business Management
- Manage the boutique to achieve sales & service KPIs
- Spend most of the time on the Shop floor with client advisors and clients
Master of the boutique
- Responsible for maintenance, follow ups on assortments, visual merchandising, respect of uniforms & grooming standards
- Store stocks follow up and ordering process
Market knowledge
- Profound knowledge of the PAX, Airport news, competition
- Performance explanation and weekly reporting
Technical skills
- Knowledge of store procedures/processes
- Expertise in a similar, managerial position in a high-end luxury retail sales environment
- Expertise in retail store operations
- Knowledge of digital processes (CRM purpose)
- Knowledge of Luxury business
- Extensive product knowledge of luxury brands jewelry, watches and accessories products
- Fluent in German and English
Soft skills
- Driving & leading by example
- Business acumen
- Proactivity & engagement
- Strong leadership and communication skills
- Being a coach
- Excellent networking and customer development skills
- Delivering excellence
What we offer
- Adynamic environment and great teams
- Attractive work location
- Food, public transport and shopping benefits
- A generous and flexible pension fund scheme