Job Description:

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

For more information, visit www.merkle.com. 

JOB DESCRIPTION

Become a part of our CRM & Loyalty Team, and as a Senior CRM & Loyalty Engineer specialized in ServiceNow, design, develop, and maintainServiceNow solutions that meet organizational needs while aligning with best practices and industry standards. The role will serve as a technical expert, ensuring robust, scalable, and secure implementations that enhance business processes and user experiences. This role will also mentor junior developers, lead technical initiatives, and support the organization in maximizing the value of the ServiceNow platform.

For this role we offer hybrid work environment with 2 days a week in the office in Geneva.

KEY RESPONSIBILITIES

• Design, configure, develop, and implement ServiceNow modules and custom applications to meet business requirements.

• Create and maintain workflows, business rules, client scripts, UI policies, and server-side scripting for optimal performance.

• Integrate ServiceNow with external systems and APIs using appropriate protocols and technologies (e.g., REST, SOAP).

• Oversee system upgrades, patching, and performance tuning to ensure platform stability and reliability.

• Maintain technical documentation, version control, and development standards.

• Monitor platform usage and recommend optimizations to improve efficiency and scalability.

• Provide technical leadership in designing ServiceNow solutions, ensuring alignment with organizational goals and industry best practices.

• Collaborate with business analysts and stakeholders to translate business requirements into technical designs.

• Develop proof-of-concept solutions and prototypes for new capabilities or enhancements.

• Perform code reviews, testing, and debugging to maintain high-quality standards.

• Troubleshoot and resolve complex technical issues across the ServiceNow platform.

• Ensure solutions comply with security and compliance requirements.

• Mentor and guide junior developers, fostering knowledge-sharing and skills development.

• Act as a subject matter expert for ServiceNow within the organization.

• Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design

• Be able to support on commercial proposals / pitches if required

• Lead some aspect of the practice’s internal activities and initiatives

QUALIFICATIONS:

• 5+ years of experience developing and implementing ServiceNow solutions.

• Proven expertise in configuring and customizing major ServiceNow modules (ITSM and/or CSM mandatory, GRC, HRSD, AP a big plus).

• Hands-on experience with scripting languages

• Proficiency in ServiceNow development tools including (but not limited to) Flow Designer and Integration Hub.

• Experience integrating ServiceNow with third-party systems using REST/SOAP APIs, LDAP, or other methods.

• Strong understanding of ServiceNow architecture, CMDB, and ITIL/ITSM principles.

• Familiarity with Agile/Scrum development methodologies.

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS) for relevant modules and ITIL Foundation Certification an advantage

• Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities.

•  Strong problem-solving skills with a focus on delivering innovative and practical solutions.

ADDITIONAL INFORMATION

We work with motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere (within Switzerland) with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we'll probably be inspired by you. Join us now and apply online to make sure we match each other's expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background. We look forward to hearing from you!

#LI-MERKLE #LI-Hybrid

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