Senior Ultrasound Clinical Account Specialist (Baltimore, MD) - Biosense Webster, Inc.
Johnson & Johnson is recruiting for Senior Ultrasound Clinical Account Specialist for Biosense Webster, Inc. located in Baltimore, MD.
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The Senior Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for BWI diagnostic and therapeutic catheters and systems – with an emphasis on the AcuNav™ and SOUNDSTAR™ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively. The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company’s product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
As the Senior Ultrasound Clinical Account Specialist, you will:
- Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
- Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Create awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
- Maximize customer case support capability through proper planning and scheduling techniques.
- Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
- Drive collaboration and maintain consistent, open lines of communication with external partners.
- Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
- Provide mentoring for new BWI commercial team members as requested.
- Perform other duties assigned as needed.
