Sr. Associate Service Desk
Location - Gurugram (On Site)
Responsibilities
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
In-depth knowledge of hardware and networking systems.
Knowledge of operating systems, O365, AD and basics of IDN.
Knowledge of remote access systems such as TeamViewer.
Acting as single point of contact for internal/external applications running across Saxo Bank.
Estimate and plan own tasks with accepted accuracy.
Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time.
Your Profile:
Further we are looking for a candidate with the following professional competencies:
Required experience 3- 5 yrs.
Excellent communication skills in both written and spoken English
Good interpersonal skills.
Bachelor’s degree in computer science or information technology.
Previous work experience as a technical support engineer / Service desk engineer.
Use your experience, knowledge, or intuition to challenge the status quo with the aim to deliver faster, drive higher quality and/or improve working environment.
Understand and adhere to Risk culture in technology. Actively ensure that your decisions/actions include risk evaluation.
Ability to troubleshoot complex software and hardware issues.
Critical thinker.
Experience delivering service in an enterprise ITIL environment
Should be comfortable with 24*5 rotational shifts.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
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