Head of Profit Centre Service Europe & BPO Service (m/f/d)
- You will be responsible for setting up service operations as transparent profit centres and take P&L responsibility across the entire country organisation in a matrix structure
- You will develop a comprehensive service strategy taking into account local conditions along the installation and service process: Installation, commissioning, maintenance, repair, remote monitoring, service packages, spare parts business
- You will be responsible for the exchange, coaching and implementation of this strategy with the local service teams
- You will also be responsible for the development and implementation of service level agreements (SLAs), key performance indicators and quality standards to measure and improve service delivery and monitor key performance indicators (KPIs)
As Business Process Owner Service you will be responsible for the definition, documentation and optimisation of service-related business processes across the company
You will also be responsible for implementing best practices and industry standards for service management and business process optimisation
You will conduct regular reviews and audits of service processes to identify areas for optimisation and automation
- You are well versed in the principles, methods and frameworks of service management (e.g. ITIL, Lean Six Sigma), preferably with certification
- You are proficient in the common tools for process mapping, analysis and optimisation
- You have a pronounced willingness to make decisions and strong implementation skills
- Your working style is characterised by an analytical mindset and a strategic, conceptual approach
- You have excellent communication skills, interpersonal skills and negotiation skills
- Your strengths include an independent, self-reliant and solution-orientated way of working
- A high degree of initiative and a can-do mentality round off your profile
- You have an excellent command of German and English at native speaker level, other languages are an advantage
- You can expect an ergonomic workplace with modern IT equipment
- You can organise your working hours flexibly and also make use of mobile working
- We support your mobility, either with the HVV-Proficard (Germany ticket) or a free employee car park as well as the JobRad bicycle leasing scheme
- Fresh fruit, coffee and free drinks are available for you
- Our subsidised canteen provides you with lunch with a view of the runway at Hamburg Airport
- We support you with your company pension scheme
- Condair offers you an additional health budget as part of supplementary company health insurance and pays the contributions for you
- Mental health is important to us, which is why we offer our employees a professional counselling service with a renowned partner company
True to our motto ‘Humidity for a better life’, we guarantee an optimal indoor climate at our workplaces (room temperature between 20°C and 23°C, relative humidity between 40 and 60% and CO2 below 800 ppm), which protects your health and ensures greater well-being.
Want to find out more about us? Visit our website: www.condairgroup.com!
Condair GmbH - HR Team - Nordportbogen 5 - 22848 Norderstedt - 040 52 47 266 0
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