Head of Geneva Client Operations
Take your career to new heights and join a team of best in class professionals in our expansive organization.
Job Summary
As the Head of Geneva Client Operations within our Asset and Wealth Management function, you will be responsible for leading a team of over 100 employees and managing all aspects of client onboarding and maintenance. This includes ensuring compliance with Anti-Money Laundering (AML), Know Your Client (KYC), and tax requirements. You will work closely with client-facing teams to maintain client KYC records in accordance with regulatory standards and ensure the timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. With your strong regulatory background and experience in leadership management disciplines and relevant operations, you will act as the senior escalation point of contact for Front Office and Operations colleagues. By leveraging a stakeholder network, you will promote the overall success of Client Operations, proactively managing controls and risks, and promoting issue resolution. Your role also includes enhancing the operating model, leading strategic and tactical initiatives to improve colleague and client experience, while ensuring adherence to firm standards and relevant regulatory requirements.
Job Responsibilities
- Act as a subject matter expert on KYC / AML requirements and related policies and procedures
- Maintain a governance and reporting structure to ensure objectives are clearly defined and deliverables are documented with associated metrics to measure output
- Escalate to and discuss complex client issues with Compliance and risk partners
- Inspire and motivate the Client Operations team by understanding business drivers, articulating the value proposition, challenging the status quo and modelling desired behaviours and outcomes
- Drive critical thinking and proactively seek out best practices by understanding client needs and the impact of the relationship across the firm
- Deliver process enhancements, ensuring service levels, quality and control outcomes are met
- Manager resources through proactive resource allocation according to changing requirements and volumes
- Acquire and develop talent, managing colleague performance, providing real-time feedback and fulfil performance management commitments
Required Qualifications, Capabilities and Skills
- Extensive experience within financial services, operations or compliance fields
- Extensive experience managing large teams
- Proven track record in operations management
- Strong sense of ownership and responsibility with a can-do attitude with a passion for driving best practices
- Strong written and oral communication skills with ability to successfully influence internal and external stakeholders
Preferred Qualifications, Capabilities and Skills
- Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
- Change management mindset, questioning conventional ways of managing the business
- Comfortable with change, ambiguity, debate, conflict and informed risk-taking
- Willingness to make decisions, whilst challenging and influencing stakeholders to ensure decisions are well-thought out and can be executed from an operations and regulatory perspective
