Head of Service
Maintaining of existing customer database
Preparation and estimation of costs of work required
Provision of technical support staff to sales personnel for exhibitions/demos/shows
Offering and supporting the sale of Product Support Agreements (PSA)
Liaison with the company’s internal staff
Build relationships with customers
Handle client queries in oral and/or written form
Update information on SalesForce and SAP
Management and control of costs directly related to the technical service of product groups in accordance with company targets
Coordination and control of technical service schedules, reports, and Product
Support Agreements
Checking, authorizing, and monitoring quotations and purchase orders (local /
international) for spare parts
Control of costs: travel, entertainment, vehicle, communication, special and
others in accordance with budgeted figures and company rules
Improving internal administrative and communicative systems flow
Preparing all budget and forecasting requirements
Providing continuous, relevant, and timely feedback to Top Management
Determination and management of pricing and profit margins for technical
Services
Being a product advocate and company ambassador
Development of team performance skills and cohesion
Manage CIC
Develop and drive service strategies and their implementation towards
improved customer satisfaction and profitability
Work with PC Managers to co-ordinate and develop service product offerings
Liaise with SBU service managers to adjust and implement SBU service
strategies and procedures
Take responsibility for the service NPS process and create improvement
activities as required
Ensure CPO process is implemented and followed
Education
Grade 12
Bachelor's degree
MBA preferred
Experience
Minimum of 10 years experience in service and at least five years of managerial positions in
Solid and traceable experience on managing service revenue in a multinational company.
Excellent English communication skills including spoken English.
Traceable project management experience.
Knowledge / Skills / Other characteristics
Good command of the English language (written and oral)
Willingness to work with specialists in a professional manner
Ability to build relationships with customers
Ethical
Strategic thinking
Work on unsupervised
Showing initiative
Ability to organise/prioritize
Assertive
Methodical
Strong Interpersonal.
Supervisory techniques.
Results-oriented.
Strategic and operational planning, and program implementation. Quality improvement and program
Assessing situations/problems and logically and creatively finding solutions.
Applying leadership to keep the team motivated.
Analyzing and reporting sales financial data.
Strong training and organization skills.
Team building.
Responsible
Proven track record
Ability to work under pressure
Problem-solving skills
Self-motivated
Flexible
Your ZEISS Recruiting Team:
Maite Nomthandaso Nakana
