Senior Service Engineer
- Work and perform in compliance with company’s regulation and request.
- Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting as per company policy
- Demonstrate customer service skills and knowledge with a high level of passion and dedication.
- Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
- Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
- Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
- Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
- Respond to satisfaction surveys, working to resolve customer care issues.
- Provide timely response to all requests from both internal and external customers.
- Perform necessary administrative paperwork in complete and accurate manner.
- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
- Feedback in time on product quality issues on site, as well as marketing information to the company.
- Ensure direct reports maintain company-issued test equipment and support tools.
- Perform other related duties and responsibilities as assigned
Education
College or above degree in industry technology relevant. Major in mechanical and electrical is preferred
Experience
- 5 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
- Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
- Excellent communication and customer service aptitude is required.
Other skills
- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a team.
- Good command of written and spoken English
- Willingness to travel demestic and internationally.
- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
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