Order Fulfilment Specialist
- Order-to-Cash (O2C) process (key business supporting functions in Corporate Control Function, using defined IT platforms)
- Creating and managing quotations to customers
- Preparing online/ offline contracts
- Generating and managing sales orders in ERP
- Providing order confirmation to sales/service
- Follow-up sales orders (new/aging) to ensure timely fulfilment of goods, services and information to customers
- Invoicing of goods and services upon confirmation of delivery
- Filling and managing required documents for tax/audit/legal purpose
- Purchase order management
- Creating and issuing Purchase Orders to factories/suppliers/vendors
- Monitoring open purchase orders/inbound deliveries from factories/suppliers/vendors
- Preparing payment request and follow -up payment to factories/suppliers/vendors
- Coordinating finance and factory/ suppliers/vendors in resolving invoice discrepancies
- Logistics management
- Ensuring all customs clearance for purchase order are cleared and 100% compliance to regulations
- Addressing daily logistics operational issues with service providers
- Handling return goods process (exchange or defective parts) from customers; and to factories/ suppliers/ vendors
- Functional understanding of transportation industry, customs regulation, etc.
- 2PL Warehouse management
- Coordinating and collaborating with 2PL on shipment schedules/ deliveries to customers/goods movement
- Involving in annual stock take and monthly reconciliation
- Sales/ service support activities
- Providing supports on other required documents for business operation (reporting, tender, official correspondence in/out, etc.)
- Coordinate/Support in marketing events, materials.
- Other duties
- Supporting on SOP/WI development for local processes, establishing clear documentation of local process for logistics/ Order Fulfillment
Other duties and responsibilities as assigned by the management
Education
Bachelor’s degree in Business / Supply Chain or equivalent
Experience
- At least 2 years of experience in import & custom process and/or demand/supply planning
- Experience in Supply Chain/Logistics/Order Fulfilment, 3PL warehouse
- Have knowledge on local import/export regulations
- Experience in medical devices/products, local regulatory requirements
Other skills
- Hands on experience with ERP (U8/SAP) software and MS Office (MS Excel in particular)
- Meticulous, process-driven to ensure key processes are followed according to regulatory/audit requirements
- Excellent organizational and multi-tasking skills
- A team player with high level of dedication
- Ability to work efficiently in pressurized environment with good work ethnic
- Good command of spoken and written English
Über die Firma
