Operational Process On-Boarding Specialist
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
We are seeking a skilled and proactive Process On-Boarding Specialist to join our IT Infrastructure team. The ideal candidate will ensure the efficient and effective introduction of new processes and tools within our technology environment. This role serves as a crucial interface between internal and external functions and workstreams, ensuring the seamless flow of information and knowledge transfer.
- Support the on-boarding of processes and tools related to ongoing tech transitions.
- Focus on the integration of on-boarding processes with various interfaces and involved functions.
- Conduct and report on Process Gap Analysis.
- Identify missing or inadequate process steps, awareness, knowledge, access, and documentation.
- Monitor the provisioning of required resources, including tools, access, hardware, and process implementations.
- Document and report any areas with potential for improvement.
- Attend regular status meetings and provide updates to stakeholders on current findings and progress.
- Act as a functional liaison between the business and related tech functions, as well as between different tech workstreams and external partners.
- Implement and drive continuous improvement measures based on gathered data and feedback.
- Proven experience in process management, on-boarding, or a similar role.
- Strong understanding of IT infrastructure and processes.
- Excellent communication and interpersonal skills.
- Ability to analyze and report on complex processes and identify areas for improvement.
- Strong organizational skills with attention to detail.
- Experience in liaising between multiple functions and workstreams.
- Preferred Qualifications:
- Experience in a large-scale technology transition environment.
- Familiarity with process gap analysis methodologies.
- Candidates have to declare Criminal record extract not older than three months
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
