Senior IT Support Specialist
Senior IT Support Specialist
The Institute of Molecular and Clinical Ophthalmology Basel (IOB) seeks a qualified and highly motivated Senior IT Support Specialist to support its IT Services and user community. The successful candidate will help support and manage a modern, cloud-based IT infrastructure and a heterogeneous environment including workstations used for data analyses and computers connected to scientific instruments for data acquisition.
IOB is a research institute combining basic and clinical research. Its mission is to drive innovations in understanding vision and its diseases and develop new therapies for vision loss. It is a place where your expertise will be valued, your abilities challenged, and your knowledge expanded.
IOB is a research institute combining basic and clinical research. Its mission is to drive innovations in understanding vision and its diseases and develop new therapies for vision loss. It is a place where your expertise will be valued, your abilities challenged, and your knowledge expanded.
Your position
- Ensure security and data protection compliance of the IT Services and systems along with other relevant IT devices.
- Install, configure and maintain computer endpoints (macOS and Windows), peripheral devices (printers, multi-vendor video conferencing systems, etc.).
- Provide user training, guidance and support to end users, manage IT support tickets, and maintain records/ logs of resolutions and fixes.
- Directly contribute to the resolution of non-routine technical problems.
- Interact with laboratory personals, group and technology platform heads, administration and academic partners to support their activities.
- Create and manage user and administration documentation to facilitate effective knowledge transfer to both the IT team and the user community.
- Support and contribute to the further development of the institute's IT Services.
- Lead IT infrastructure projects, including collecting user requirements, planning and direct implementation
- Manage Azure Active Directory, Azure Autopilot deployment and define, create and modify the Intune management policies to ensure endpoint compliance.
Your profile
- Degree in Computer Science, Engineering, or the equivalent relevant experience; IT certification is an advantage.
- In-depth understanding of and experience with diverse computer systems and networks; macOS and Windows endpoints along with Linux and Windows server deployment in a VM environment.
- Minimum 8 years proven experience as an IT Support Specialist or equivalent; experience in research setting or degree in the natural sciences is advantageous.
- Minimum 5 years proven experience working with and supporting macOS and Windows endpoints.
- Minimum 5 years proven experience working with and supporting MS Azure and Google cloud products.
- Minimum 3 years proven experience of leading a team and IT management skills
- Strong customer orientation with outstanding communication and problem-solving capabilities along with excellent time-management.
- Good knowledge of internet security and data protection principles.
- You are a solution orientated, self-starter who can work on their own initiative and pursue issues to their natural conclusion.
- Excellent communication skills in English (C1 minimum), user-friendliness and solution-oriented approach. The addition of German would be a plus. The addition of German would be a plus.
- This position is hands-on and demands both an independent working style and an ability to interact comfortably with users of varying IT skills. Openness to innovative, non-traditional solutions is very important.
We offer you
IOB is situated in Basel, Switzerland, a city in the centre of Europe offering a great scientific and cultural environment. We provide an international and dynamic research environment with competitive compensation and benefits. IOB is an equal-opportunity employer.
Application / Contact
Interested candidates should submit their application in English (other languages will not be considered) via IOB's job portal: https://iob.ch/join-iob/open-positions.
Recruitment and selection will be done on an ongoing basis. For further information, please visit our website www.iob.ch.
Interested candidates should submit their application in English (other languages will not be considered) via IOB's job portal: https://iob.ch/join-iob/open-positions.
Recruitment and selection will be done on an ongoing basis. For further information, please visit our website www.iob.ch.
Universität Basel
4051 Basel
4051 Basel
Arbeitsort
Mittlere Str. 91
4031 Basel
Über die Firma
