Communication Manager
About Smood:
Smood is the leading last mile delivery service revolutionising the meal and grocery delivery industry in Switzerland. We aim to improve the lives of Swiss people in everything we do. Smood is an innovative FoodTech connecting Swiss consumers with more than 2,500 restaurants and 100 retailers including Migros stores, through cutting-edge technology and exceptional service. All mobile apps, the website and other proprietary tech and software is built in-house. Smood stands for a diverse, dynamic and open corporate culture with more than 80+ employees in 2 different office locations. With us, you will be encouraged and challenged to show your full potential.
About the job:
Smood is looking for a talented Communication Manager who will be in charge of two distinct priorities. The first one is to develop the communication with Smood's employed riders across 20+ cities. This role aims to keep the fleet informed of the latest changes and company priorities so that the riders feel part of a team and have all the information they need to perform. The aim is also to gather feedback from drivers across the cities, and translate this into improvements for them. The second priority audience are Smood’s key restaurant partners. The goal is to maintain and develop relationships with our thousands of partners, and keep them informed of any new updates regarding our company, our platforms, our operations.
Responsibilities:
- Ownership over the content calendar & ongoing content generation (including visual & tonality guidelines, content pillars with themes & topics)
- Establish and maintain communications plans (newsletters, emailers, push notifications, blog posts, social media, etc.)
- Lead the content distribution across different owned and earned channels
- Monitoring of technological, organisational and process changes in the company, then synthesis and communication with the fleet, organisation of meeting events with delivery personnel and office staff
- Establishment of an employee satisfaction metric, reporting of the situation per city to management, synthesis and feedback.
- Developing training materials for drivers or partners (ie.: webinars)
- Visiting cities and meeting delivery people and partners
- Minimum 2 years of professional experience in communications or marketing, preferably with CRM and Marketing automation experience
- Fluency in French and English required, German and/or Italian a plus
- Excellent oral and written communication skills
- Outgoing, sociable person with great empathy and ability to listen to people
- Initiative and creativity
- High degree of autonomy
- Experience in a startup / tech company preferred
- The opportunity to be a part of a very entrepreneurial and innovative organisation,
- Smood is an incredible fast-paced working environment that will never get boring,
- We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy,
- We are a talented, multi-cultural team from diverse backgrounds and industries,
- We offer a fun, open and empowering environment where people can take ownership, have a real impact, and help shape the products and future of the business.
We are looking for a talented team player who is comfortable juggling between different projects and priorities. The ideal candidate will have excellent communication skills combined with effective project management ability. Are you curious and creative person, thinking out of the box, team player ? If so, we want you on our team!
