Customer Care Manager (m/f/d)
- Leading Customer Care team
- Ensuring the overall business unit strategy with regard to achieving customer satisfaction and corporate goals
- Responsible for an optimal and efficient cooperation with Sales, Supply Chain, Marketing and Finance
- Define and implement the Customer Care strategy and the annual business plan based on the commercial strategy
- Responsible for the permanent development of the organization with the aim of achieving the level "best in class” service
- Define and implement the budget plan, control the running costs and identify cost savings
- Leading of interdisciplinary and cross-functional commercial projects in the area of customer care, with the aim of achieving qualitative and cost-oriented project goals
- Conducting customer surveys, preparing and presenting the data to the management (NPS)
- Control and monitoring of all customer care projects and KBIs
- Establishing, maintaining and deepening important customer contacts and ensuring an effective exchange of information with internal and external partners
- Completed Bachelor's degree (University/FH)
- Several years of work experience required (min. 3 years)
- Several years of leadership experience required (min. 3 years)
- You have strong management and managerial skills
- You have strong communication and project management skills
- You have knowledge about process and its supporting technologies
- You are technical Savvy
- You have a proactive and outgoing personality
- You are a team player with entrepreneurial thinking and independent work style
- You have organizational skills and persuasiveness
- You speak fluently German and English
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
Arbeitsort
Thurgauerstrasse 134
8152 Opfikon
Kontakt
Olivia Madet
Talent Acquisition Partner
Website
https://ch.coca-colahellenic.com/de