Business Manager - CDD 12 mois
Job Title:
Corporate Governance, Service & Platform Manager
Corporate Grade:
VP
Reports to:
COO, Service Management, Private Bank & the COO, Private Bank Switzerland
Business Area:
Private Bank Wealth Management
Primary Location:
Geneva
IAR Role
No
Regulated Role
No
Contractual Legal Entity
OTHER (Non UK)
Role Profile Attestation
The content of this role profile is relevant for the role in question
Name of reviewer:
Neil Murray
Role of reviewer:
COO, Service Management & Head of Central COO, PBWM
Date of review:
25 June 2024
Barclays Overview
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
We are an equal opportunity employer and we are opposed to discrimination on any grounds.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.
Overall purpose of role
The role requires the role holder to provide a corporate secretariat service to the management of Barclays Bank (Suisse) SA (“the Bank”), including organisation, agenda definition and secretarial duties to the Management Committee, Audit Committee and Board of Directors of the Bank.
In addition, the role holder will be responsible for all aspects of service management, monitoring, controlling and escalating all aspects of service level agreements, intra-group agreements and similar contractual obligations with service suppliers to the Bank, both internal and external to the Barclays Group. This latter will also include primary responsibility for the management of the Bank’s disaster recovery, business continuity and operational recovery plan, including a direct involvement (as deputy to the COO) in the event of a crisis leadership team event being invoked. Service management duties will also extend to the support of the wider service management framework across the Private Bank as a whole, with responsibility to the
Finally, the role will also include general platform management roles, including acting as liaison and coordinator with the Corporate Real Estate Support (CRES) and Security teams.
Core accountabilities
Corporate Governance
The role holder will perform the duties of company secretary for the Bank by organising and administering the Shareholder, Board, Subsidiary Audit Committee (SAC), Advisory CommitteeandManagement Committee meetings, as well as other internal fora. S/he will equally manage the relationships with internal, Barclays Group and external partners necessary to the governance of the Bank, notably the internal and external auditorsand local Commercial Registry. Tracking and managing actions and issues raised in Board and internal fora to ensure their resolution. Involvement in internal projects and processes, with a view to ensuring that any changes or issues are correctly escalated and documented for governance purposes. Involvement in the regulatory processes of the Bank, working in cooperation with internal functions such as Compliance and Finance.
Service Management
The operation of the Barclays PBWM Service Management framework including the organisation, management and running of the monthly PB Outsourcing & Operating Forum and ensuring it is an effective governance meeting where the Bank effectively fulfils its regulatory and policy oversight requirements
Leading the process for ensuring the business performs effective service management of in respect of all Barclays Service Company purchased services including the detailed review of all supplier performance and risk indicators against IGAs / SLAs and in line with policy / all IOS standards and controls
To provide oversight and support with CIGA / IGA / MOU Agreements, along with any required change requests, covering Europe (Dublin, Monaco and Switzerland)
Tracking and managing any BAU tasks and issues identified through to resolution, including, where appropriate, escalating via the BI Service Management Forum.
Acting as the day to day business interface to the BI/Service Company/BUK teams & representatives involved in the wider Barclays service management model including acting as the immediate point of escalation and interaction in order to ensure prompt resolution of issues and decision making.
Disaster Recovery, Business Continuity and Operational Recovery
Support the team in the coordination of the Bank’s BCM (Business Contingency Management) activities, including fulfilment of the requirements of BCC (Business Contingency Coordinator) as defined by Barclays policy.
Platform Management
Liaison on behalf of the Bank with the CRES, Security and Technology teams to assist and coordinate maintenance and change (whether strategic or ad hoc) to the infrastructure, premises and wider ‘platform’ of the Private Bank Switzerland legal entity.
Supervisory responsibilities
The role holder will not be required to supervise individuals, but will be expected to develop collaborative working relationships with multiple functional and Group stakeholders, navigating the organisation with minimal direction.
Role requirements
The successful candidate will possess:
- Experience and comfort operating alongside senior management, providing appropriate corporate governance to both ‘manage to an agenda’ and a time-frame, ensuring that all topics for senior management consideration are duly addressed and accurately recorded, including for further action (where applicable)
- A broad level of experience in the fields of service and supplier management, in particular the management of key performance indicators to demonstrate performance versus defined service expectations
- Strong interpersonal skills and a facility with developing a broad and diverse network, at pace and with minimal direction
- A demonstrated competence in the field of crisis management coordination and planning, marshalling resources and experts to define both preventative measures as well as effective and rapid response, in the event of a crisis event
- Agility and facility with the management of multiple tasks and challenges across a broad portfolio of responsibilities
- The ability to absorb, analyse and provide concise and accurate summary of complex information to inform and potentially guide senior management decision making
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Unrestricted
For further information about Barclays, please visit our websitewww.home.barclays
We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required.
