Intern Operational Excellence - limited 6-12 months (f/m/d) 80-100%
Join us in the top league!
We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.
Make the most of your talent: Get to know Sunrise righthere!
Help Sunrise achieving Operational Excellence. In this position you will collect valuable insights on processes and behavior, identify improvement potential and actively execute changes to improve customer experience. Furthermore, the entire framework for identifying gaps and executing changes will be improved within the scope of this position.
- Problem Identification: Based on customer and employee insights clearly define the main problems impeding customer experience and identify necessary projects, initiatives and BAU changes for resolution
- Program Ownership: Own 1-2 of CX Programs aimed at eliminating operational issues affecting customer satisfaction with a focus on timely, quality and budgetary outcomes
- Program Delivery Support: Provide full support to Program delivery by providing necessary insights and analysis, conduct required tests and pilots, coordinate involved parties and support at all project stages
- Employee Empowerment: Explore new ways to empower employees, such as the concept of Customer Rooms, to resolve problems independently
- Recent Bachelor graduates or currently enrolled Master's students in in Customer Experience, Business Administration, Management, Project Management or related area
- Experience in implementing change requests and adjusting processes based on feedback
- Ability to oversee complex programs, ensuring timely completion within scope and budget, while deeply analyzing data to fill gaps and derive accurate conclusions
- Take initiative and improve processes, coupled with the ability to work collaboratively with various teams and stakeholders
- Openness to exploring new methods for enhancing employee independence and problem resolution, with excellent communication skills for articulating program objectives and employee feedback effectively
- German and English fluent, French and/or Italian are a plus
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future!
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
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