IT Workplace Services Professional (m/f/d)
- You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams
- You manage IT hardware lifecycle management & deskside support processes/managed services for the site
- You support and manage the Incident/ Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis
- You leverage available data (e.g.: Nexthink, SNOW) for proactive support
- You support local Business Continuity and IT Disaster Recovery planning activities
- You proactively address and follow through on process-improvement ideas
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices
- Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries
- Exhibits intellectual curiosity and integrity and has a strong passion for innovation
- Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office etc.
- Solid written and oral communication skills in English, German is a plus
- Internal Career Opportunities
- International environment
- World-renowned medical devices company
Über die Firma