IT User Service Supporter (m/f/d)
- Identifying hardware and software problem/Troubleshooting technical problems
- Install and configure hardware and software
- Talking with customers to capture problems in the best way possible
- Clean documentation of procedures
- Guiding customers through a series of actions to resolve a problem
- Providing documents and training materials to customers
- Proactive onsite Support
- Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
- Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
- Support on the IT Welcome Zone (Front Desk Support)
- Finished apprenticeship in information technology or similar or first years of experience in technical support or desktop support
- Solid experience in technical support, desktop support or similar role
- Proficiency with Windows/Mac OS and GSuite Applications
- Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
- Experience in Hardware support
- Fluency written and verbal communication in English and German is necessary
- Attention to detail and good problem solving skills
- Excellent interpersonal skills and who is proactive and willing to work
- Able to set priorities
- Analytical way of thinking an advantage
- A very renowned company
- You will work in an international environment
Über die Firma