Team Lead, OnSite Operations- Houston, TX
Essential Functions:
- Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
- Individual work has impact on team and other groups.
- Leads Tier 1 huddles.
- Actively participates in and as needed, leads hospital huddles.
- Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
- Manages charge sheets and billing for account.
Business Expertise:
- Solid understanding of critical metrics and their impact on the business and customer relationship.
- Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Functional Knowledge:
- Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
- Provides in-service training at the request of the customer.
- Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
- Responsible for onboarding new employees.
- Functional knowledge of SPD & OR. Significant understanding of surgeon preference.
- Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
- Good understanding of Joint Commission requirements and managing that for the team and account.
Interpersonal Skills:
- Information exchange requiring tact and diplomacy.
- Consistently facilitates and leads team building activities and actively participates.
- Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
Leadership:
- Allocates work as a team leader; may check on quality/completion.
- Attends and participates in several CE webinars throughout the year.
- Actively partners with Supervisor, OA and Training team to onboard new hires.
- Serves as mentor to newer specialists in the area.
- Assists with writing and delivering corrective action and common annual review.
- Drives onboarding for new hires.
- Serves as a resource for team and drives day-to-day engagement, performance and activities.
- Leads Program Management activities within account.
Nature of Impact:
- Direct impact by ensuring the quality of the task/services/information provided by self and others.
- Main point of contact for team account.
- Proactively communicates out to appropriate stakeholders specific account information.
Problem Solving:
- Actively provides ideas to refine tools or process.
- Provides implementation and coverage support if/when practical.
- Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.
Physical Requirements:
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
Mental Requirements:
- Excellent analytical skills.
- Excellent interpersonal skills.
SKILLS/EXPERIENCE REQUIRED
Qualifications:
- Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Excellent equipment problem-solving skills.
EDUCATION/TRAINING REQUIRED
- Stryker Product experience
- Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
- 2-4 years’ Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Über die Firma