Team Lead, Collections

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary

Lead a team of cash collectors, ensuring that GTT meets its cashflow targets and minimizes levels of overdue debt and bad debt write-offs. Track, review and report on quantitative performance metrics related to individual collector performance and customer payment performance. Analyze results and work with collectors and customers to improve payment performance.  Manage and drive stakeholder relationships across the business ensuring high levels of customer service and leverage relationships to maximize cashflow. Adopt a ‘continuous improvement mindset’ and strive to increase efficiency by process optimization, automation and lean approach.

Duties and Responsibilities:

• Train, coach and guide a team of collectors towards their KPIS with the aim of maximizing cashflow and minimizing overdue debt and write offs
• Review collectors’ quality of work by monitoring of notes, tickets and performance against processes and key KPIS
• Hold regular one to one meetings and ledger reviews with the Collectors to provide feedback on performance
• Stakeholder management: Ensure regular debt calls are in place with the key stakeholders in the business to address any key areas of concern related to debt, performance and relationships
• Provision/reserve all doubtful revenue in accordance with agree procedures
• Support team to follow the dunning process up to and including suspension, disconnection and 3rd Party Collection
• Develop and distribute regular A/R reporting and analysis, including month-end, bad debt, aging, team effectiveness and customer disputes
• Manage process to identify and execute balance write-offs
• Act as liaison with third party collection agencies
• Perform credit checks on new clients and manage credit risk in line with the company’s credit policy

Required Experience/Qualifications:

• Background in Accounting or Finance or experience in Telcos preferred
• 5+ years of experience in an Accounts Receivable and/or 2+ years of Accounts Receivable Supervisory experience
• Demonstrable ability to hit core KPIs and targets
• Demonstrated reporting and process improvement experience
• Effective written and verbal communication skills
• Strong organizational skills, with attention to detail, accuracy and accountability 
• Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a high-paced environment
• Proficiency in Excel and Word

Core Competencies

• Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.
• Financial and Accounting Systems: Knowledge of functions, features and capabilities of financial and accounting systems; ability to use financial and accounting applications specific to the organization.
• Financial Reporting: Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

The salary range for this position is $55,000 to $70,000 depending on relevant skills and experience.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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