Software Support/-DevOps Engineer (m/w) 60-100%
Your tasks:
Support clients in running our system, helping with all kinds of problems, including technical
Diagnose and troubleshoot technical issues, including problems with deployment setups
Participate in technical workshops with clients to figure out desired configurations, deployment and integration setups
Configure the Software for clients
Building and implementing new dev tools and infrastructure
Perform root cause analysis for production errors and recommend improvements
Follow up with clients to ensure their software is fully functional after releases
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Your profile:
Must have:
A customer oriented mindset
Degree in a relevant engineering field
Excellen spoken and written English
Diligence, quality-focused, and analytical skills
Ability to meet deadlines
Strong diligence and professional communication
Desired:
Experience with Docker, Kubernetes, Python and JavaScript
Proven experience in a customer support role
Excellent team collaboration skills
German or French language skills (B2 and above)
- Deutsch
- Englisch
- Französisch
- Support
- Python
- JavaScript
- DevOps