ServiceNow Product Owner
ServiceNow Product Owner
Europe
Overview: We are seeking an experienced and dynamic ServiceNow Product Owner with specialized expertise in IT Service Management (ITSM) and Human Resources (HR) modules. The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.
Responsibilities:
Strategic Planning:
- Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
- Develop and maintain a roadmap for the ITSM and HR modules, ensuring alignment with organizational goals and industry best practices.
Module Configuration and Customization:
- Lead the design and implementation of ITSM and HR modules, including configuration, customization, and integration with other systems.
- Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
User Story Definition and Prioritization:
- Work closely with business units to gather requirements and define user stories for enhancements and new features.
- Prioritize backlog items based on business value, strategic goals, and user needs.
Cross-functional Collaboration:
- Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
- Act as a liaison between technical teams and end-users to facilitate effective communication and understanding.
Change Management:
- Implement effective change management strategies to ensure smooth adoption of new features and processes.
- Provide training and documentation for end-users to maximize platform utilization.
Continuous Improvement:
- Monitor key performance indicators and user feedback to identify areas for continuous improvement.
- Proactively propose and implement enhancements to optimize ITSM and HR processes.
Vendor Management:
- Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
- Evaluate and recommend third-party applications or integrations to enhance the platform.
Qualifications:
- 4+ years experience as a ServiceNow Product Owner Or business analyst with a focus on ITSM and HR modules.
- Strong understanding of ITIL framework and HR processes.
- Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM and HR modules.
- Experience with Agile/Scrum methodologies.
- Familiarity with ServiceNow's latest features and functionalities.
Contact Write an email with your CV attached for more info
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