Service Engineer

Service Competencies:
- Routine to complex equipment and routine to moderately complex systems
- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
- May be trained to conduct special site or system environmental analysis tests as assigned by management.
- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
- Properly care for all ZEISS tools and assets as may be made available during the xecution of assigned responsibilities
Business Acumen:
- Determines cost effective repair/resolution. Follows established policies and procedures.
- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
- Process understanding: Basic process knowledge of a technical nature
- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

Education

College or above degree in industry technology relevant. Major in mechanical and electrical is preferred

Experience

• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
• Excellent communication and customer service aptitude is required.

Other skills

• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel demestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

*Please submit your resume to: Write an email