IT Service Desk Technician (M/W) – 100%
Emile Egger & Cie SA is a medium-sized, Swiss industrial enterprise with Headquarters in Cressier near Neuchâtel. The company employs today around 430 employees worldwide and focuses on the development and manufacturing of high quality, customized solids handling centrifugal pumps and regulation valves across a wide range of industries such as sewage, chemical, petrochemical, steel, textile, etc.
To reinforce our IT department at our Swiss Headquarter we are seeking a skilled and motivated:
IT Service Desk Technician (M/W) – 100%
Your tasks
- Manage and resolve service desk tickets and technical issues
- Install, configure, and support a wide range of IT hardware and software
- Maintain data related to local users and IT assets and contribute to the global IT assets and user data management
- Provide troubleshooting end users services technical issues
- Assist with IT projects, including system upgrades and deployments
- Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate
- Contribute to the establishment and maintenance of Service Desk related standards
- Collaborate with Global IT team members to deploy global systems and resolve complex issues
- Contribute the continuous improvements of the Service Desk services
Profile and skills
- CFC in IT possibly supplemented by higher education in IT (or qualification deemed equivalent)
- 3-6 years of experience in IT service desk or related roles
- Fluent French and English, both written and spoken
- Strong knowledge of Microsoft Windows operating system and services
- Good multidisciplinary technical skills in the areas of computer systems
- Working knowledge of M365, Intune, Entra services
- Fundamental knowledge of IT security and Networking
- Technical certifications (CompTIA, Microsoft, Cisco) would be a plus
- Strong customer-focused attitude with a problem-solving mindset
- Excellent ability to collaborate with a local and global team
- Willingness to learn and adapt to new technologies and processes
What we offer
- An internationally active industrial company
- Diverse range of tasks
- A dedicated, motivated and supportive team
- Training and development possibilities
Do you feel concerned?
We look forward to receiving your full application (CV and work certificates).
For more information about our company: www.eggerpumps.com
Arbeitsort
Route de Neuchâtel 36
2088 Cressier
Kontakt
032 758 71 11
Über die Firma
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