Senior Professional Services Consultant

Location: Sydney or Singapore – Hybrid (3 days in office)

Who we are

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that's totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis has more than 3,000 customers, including the largest brands in the world, such as McKesson, Allianz, Telstra, Dolby, and Vodafone. To learn more, visit https://www.tricentis.com.

What you'll be doing

We are seeking a Senior Professional Services Consultant, with strong Project Management skills and customer facing experience, to join our Professional Consulting team.

You will be engaging with both internal collaborators as well as our customers, helping to work through solutions and making the right connections for successful outcomes.

In this position you'll report to the Senior Manager for Advisory Services based in Melbourne.

You will be responsible for…

• Leading engagements, often in collaboration with a services partner.
• Owning and managing engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Driving and establishing the collaborators needed for each engagement.
• Understands Tricentis and customer business objectives and aligns the deliverables accordingly.

What we need from you

• Strong subject matter expertise across the SDLC and testing
• Excellent organizational and relationship-nurturing skills
• Attention to detail and timelines, with a focus on keeping this on track and on budget!
• Ability to work a hybrid model, working from a Tricentis office location 3/5 days per week.
• Willingness to understand / learn Tricentis products

Basic Qualifications we're seeking

• BS/BA degree in computer science, engineering, or related discipline
• 8+ years of high-tech/SaaS industry experience
• 5+ year in Customer Engagement role
• Working knowledge of project management methodology and best practices
• Experience leading projects from inception to successful roll-out.
• Experience using Microsoft PowerPoint, Word, Outlook, Project and Excel
• Demonstrable expertise in effective communication skills, including presentation skills, analytics and reporting, and establishing action items and owners.
• Experience learning new tools and systems within a tight timeline.
• Ability to travel (up to 50%)

Preferred additional skills

• Prior experience with implementing or supporting Tricentis products

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary + success-oriented commission + superannuation
• Favourable working atmosphere in a rapidly expanding company
• Personal and professional development
• Permanent, full-time employment
• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.