Senior Operations Analyst (Multiple Openings)

Depuy Synthes, a member of the Johnson & Johnson Family of Companies, is recruiting for an Senior Operations Analyst! While the position is preferred to be based in Raynham, MA, we are open to candidates working from other locations, provided they are willing to travel to our distribution centers across the U.S.

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive MedTech portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.

The Operations Analyst is responsible for: developing, implementing, communicating, and analyzing metrics, identify and implement process improvement opportunities across the MedTech network. Partnering with business users on providing data for business case and functional requirements. Supporting MedTech facilities with system(s) troubleshooting, training and problem solving.

Closely work with all functions, internal and external, and support or lead process improvement projects or analytics to ensure the achievement of company objectives. Manage reports, projects, metrics, and operation tasks in accordance with the Standard Operating Procedures (SOPs), focusing on safety, quality, environmental compliance, the Credo, operational budget, and the operational calendar.

Key Responsibilities:

• Supervise and resolve iDOC and job failures for inbound, outbound, posting and inventory movement lanes across the various systems (B2B, OTC, and WMS).
• Tackle issues preventing orders and deliveries from successfully completing in various systems (B2B, OTC, and WMS).
• Use monitoring tools for inbound lanes and provide support with resolving inventory issues.
• Recommend new processes or process improvements and lead the implementation of prioritized assigned projects, within the encouraged and agreed-upon parameters (cost, time, etc.).
• Support development and continuous improvement of standards along with implementation and improvements of systems.
• Deploy systems and tools applying skills in database management, such as Oracle SQL Plus and spreadsheet analysis to help the organization drive continuous improvement.
• Complete day-to-day operations in accordance with defined SOPs, policies, regulations, and laws (i.e., SOX) and ensure reports and metrics align with company standards.
• Generate, Review and Publish Reports and Metrics and develop new reports with a focus on Automating Manual Reporting procedures.
• Provide data insight and analytics.
• Perform quality and compliance-related activities to drive customer happiness and alignment to regulations.
• Complete investigation and associated corrective or preventive actions for assigned nonconformance
• Satisfy completion and certification of all applicable SOPs, safety, material handling, drug handling, and any other required training as identified by Johnson & Johnson.
• Carries out other related duties as required. Additional duties might include a variety of inventory management, order picking, receiving, shipping, and housekeeping tasks.
• Effectively manage a team of up to 5 associates.