Senior Incident and Problem Manager
Stellennummer2024081501
TitelSenior Incident and Problem Manager
Firmenbeschreibung
We are an IT consulting company providing high-quality services to banking and insurance clients in Switzerland. For over 25 years we have been building up our expertise across the whole IT range including project management, business analysis, requirements engineering, software engineering, system engineering, testing as well as application and system administration.
Aufgaben
Responsibilities
- Lead, coordinate and standardize incident and problem management processes globally
- Coordinate and resolve major incidents within a complex banking environment
- Lead solution findings, coordinate, document and communication relevant processes to various business stakeholder
- Ensure quick solution finding with relevant specialist and lead taskforce if needed
Anforderungen
Requirements
- Over 5 years´ experience within incident/problem management within a complex environment
- Several years of experience as leadership; be able to implement changes, align globally and push processes to the Agile organization
- Experience with IT Service Continuity Management Processes
- Very good knowledge of ITIL V3 and/or V4
- Fluent in English
Nice to have
- Good German language skills
Personality
- Good communication skills
- Structured working style
- Pro-active and open-minded approach
- Team player
Angebot
We offer exiting opportunities to work in the complex IT environments of leading banking and insurance companies in Switzerland. We are a fair employer with a personal touch for Swiss and EU residents paying great attention to working condi-tions, further training and development. If you are a strong IT specialist - for this role or in general - please do not hesitate to submit your application and to dis-cuss further details directly.
Datum23.08.2024
KategorieBeratung/Leitung/Projektmanagement
OrtZürich