Senior Collections Analyst (Hybrid)

Who we Want:

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.  

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do:

The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.

This is a Shared Services role related to standing up the Finance One optimization program.

Essential duties & responsibilities:

• Effectively manage a worklist comprised by the most complex accounts in the portfolio

• When needed, take on complex reporting and month-end reconciliation responsibilities

• Effectively contact all the customers in the assigned portfolio to ensure payment as per terms

• Promptly log and follow-through on any disputed balances, so that they are resolved and paid

• As needed, provide information for reports on delinquent accounts

• Proactively escalate to Management, Credit and Internal Partners accounts in delinquency

• Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments

• Perform reconciliation of accounts to resolve problems

• Identify, recognize and address red flags before they become problems

• Proactively and timely escalate large collection or reconciliation issues

• Work with other Invoice to Cash teams to help resolve operational issues and improve processes

• Maintain documentation on transactions to facilitate the review and audit of books and records

• Comply with all internal control procedures to ensure accurate financial records.

• Performs other related work as assigned by management

Education & special trainings:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

• Adequate use of the MS Office Suite; advanced Excel is required

• C1 level English; other languages are a plus

• Relevant experience on SAP and Oracle; GETPAID is a big plus

Qualifications & experience:

• 3 to 5 years of relevant working experience in Business-to-Business collections

• Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies