Semiconductor Solution Mask - Service Engineer
The Service Engineer is responsible for maintenance and troubleshooting to support customers in China/ Greater China.
The Service Engineer will aim to serve the customer and improve customer satisfaction, build up his/her own technical knowledge through official training, as well as self-learning.
He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss organization.
Perform technical field service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation to HQ for support
- User training / customer training
- Providing sales support when needed
- All necessary reporting as per company policy
Ensure customer satisfaction and efficient service support Provide customer service / support with issue resolution; ensure open service issues are closed out in a timely manner Provision of demo products maintenance to ensure excellent product performance in all demonstrations Participation in service training (both internal and external trainings) Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc. Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract Provision of technical sales assistance in product configuration selection inclusive of software and hardware recommendations To take initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company
Education
Bachelor degree and above, majored in Engineering of Electrical, Automation, Electronics, Mechanical, or Optics related field.
Experience
Minimum 2 years experience in Semiconductor equipment field service Prior experience in automation controlling or optics would be a plus Good manner of English in reading, writing and speaking
Other skills
Strong logical thinking and problem solving skill Working under pressure and great attention to details Team player and excellent communication skills cross functions and region Can adapt to frequent traveling
Your ZEISS Recruiting Team:
Fan Wang (??), Xiaojun Yang (???)
