SAP Client Delivery Manager

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SAP Client Delivery Manager

Jobs post

• Thailand, Asia Location
• Negotiable Salary
• SAP Technology
• Contract Type
• Hybrid Workplace

RED, on behalf of an SAP Global Implementation Partner are searching for strong SAP Client Delivery Manager for an ongoing implementation project for SAP.

Role: SAP Client Delivery Manager

Start: ASAP

Duration: 1 year

Language: Thai & English

Location: Thailand, 20% travel

Capacity: 5 Days per week

Rate: Dependent on experience

Within the Enterprise Cloud Services (ECS), you will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer's ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

• Owns, develops, and grows the client relationship.
• Be the voice of the Client within SAP and recognize as the escalation point for all issues with regards to the engagement operations.
• Fully responsible for the delivery of outcome based ECS portfolio together with the ECS Project Lead and Technical Service Management (incl. cross LoB integration)
• Ensures seamless alignment across multiple stakeholders, CSS, SI and Suppliers etc.
• Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business.
• Initiates Commercial Success - avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit.
• Drives Digital Transformation Success - aligns services to customer transformation strategy and goals.

If you are interested in the above, please apply with your most recent CV and I will be in touch for a confidential discussion.

Reference

CR/121545_1731344623

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