Sales Manager
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Department : Sales & Marketing
Designation : Sales Manager
Reports To : Director of Sales & Marketing
Prime Function:
- Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.
- Establish and maintain relationships with all the current and prospective customers.
- Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Ibis Chennai City Centre.
- Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue.
- Plan & initiate action plan to approach and secure new business for the organization.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
Sales & Marketing Planning
- Assist the Director of Sales, Associate Director of Sales in the development of the Strategic Sales Plan for the segments.
- Ensure to achieve objectives established in the Organization’s Strategic Plan.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre.
- To ensure maximum cooperation, productivity, and guest service.
- Develop and maintain effective relationships with all the departments.
- Respond to queries by resolving issues in a timely and efficient manner.
- Ensure that the team has been trained for all safety provisions.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Financial Management
- Identify optimal, cost-effective use of the resources and educate the team on the same.
Operational Management
- Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them.
- Ensure to report regularly to the Associate Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.
- Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
- Contribute to increase in business volume.
- Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter"
