Retail Sales & Account Representative (m/f/d)
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Retail Sales & Account Representative (m/f/d)
Job description:
The person we are looking for is developing trust relationship with portfolio of national Retailer and with primary focus on delivering best class customer care and expanding our market share.
Your responsibility:
- Identify potential opportunities for business expansion and strengthen the relationships with existing retailer,
- Proactive analysis of internal KPIS to ensure quality of provided service and avoiding potential risk of pallet loss,
- Manage activities to meet budget targets,
- Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics,
- Prepare and present regular KPIs reports for your retailers and customers,
- Acquire a thorough understanding of key customer needs and requirements to be able to provide tailored supply chain solution,
- Resolve any problems faced by customers/retailer and deal with complaints to maintain trust,
- Regular invoice check and reconciliation, if necessary,
- Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with AM Field Executives and Supply Chain Teams.
Required profile:
- High school diploma,
- Proven experience in key account management,
- Experience in FMCG or retail is advantage,
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels,
- Excellent organizational skills,
- The ability to handle multiple client accounts,
- Excellent communication, presentation and negotiation skills,
- Ability to prioritize and meet critical deadlines,
- Ability to use MS Office effectively,
- Knowledge of the local market players within manufacturing and retail sectors is advantage,
- Knowledge of current local supply chain solutions and providers would be taken as advantage,
- Languages: fluent in German and English is a must, French is a nice to have.
What we offer:
- Remote Working model,
- Company car,
- Workation options,
- Competitive remuneration package incl. annual bonus based on company & personal performance,
- 3 days per annum to use for volunteering projects,
- Other benefits.
Über die Firma
