Reservation & Planning Agent (m/f/d)

PowerSearch Management Consulting Hoteljob-Schweiz internet jobservice

Weggis

31.08.2024

Online bewerben

Tasks & Challenges

Providing professional advice to guests and travel agencies/tour operators by phone and e-mail, taking into account guest preferences when booking rooms as well as selecting a program according to the Chenot Method®
Planning of guest treatments in the medical spa department according to the Chenot Method® in terms of given time sequences as well as taking into account the availability of the medical staff with the software program Coffi
Implementation of optimal guest care before arrival at the highest level, taking into account the wishes, needs and expectations
processing reservations with the hotel software programs Protel-Cloud and RIMS
Ensuring optimal utilization of room capacity and room allocation, as well as the correct and continuous allocation of staff for medical treatments for each individual guest
Selling additional services with regard to guests' needs and preferences
Continuous communication and efficient collaboration with front office, housekeeping and medical spa department
Sending commission invoice for travel agencies and tour operators

Qualifications & Competences

Education in the hotel industry and/or graduate of a hospitality school
Professional experience in the field of reservations or front office in the luxury hotel industry
High service orientation
Structured, well organized and proactive
Very good command of English (oral and written), additional language skills (oral and written) in French desirable
Positive charisma
Good rhetorical skills
Good IT user skills in MS Office programs, knowledge of Protel would be an advantage
High level of commitment, resilience, ability to work under pressure and as part of a team
A winning appearance and very good manners

Opportunities & Perspectives

We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being and a luxurious ambience for our guests. You can play a decisive role in shaping the company's success and make an active contribution to building a global brand. You will benefit from personal and professional development as well as various benefits such as discounts on tourist leisure activities and other benefits.