Principal Researcher - Usability Engineering and Testing 80-100% (m/f/d)

For our international medical partner, Roche Diagnostics Int Ltd. based in Rotkreuz, we are looking for a qualified and motivated Principal Researcher - Usability Engineering and Testing for one year with option for extension.

At CXSD you will join an international group of more than 50 researchers and designers that serve our purpose to bring the voice of customers to the core of Roche Diagnostics decisions by designing and enabling a seamless patient-centric experience across our portfolio of products and services. You will be part of a motivated team whose mission is to scale up the usability testing practice within the company, automate processes around usability testing as a formative evaluation method, identification of key partners, training and evangelizing usability testing methods.

As a Principal Researcher in the Usability and CX Lab you will be part of the most advanced usability program on the market, designed to immerse users in close to real-life environments to gather ultra-fidelity insights. You will play a key role in the development of the next generation of products and solutions by ensuring that usability testing is performed with the right tools, processes and quality. You will be part of Roche usability lab and work alongside different project teams contributing to their usability studies.

You will be responsible for leading and documenting different tests using methodologies such as A/B testing, unmoderated usability tests and VR concept testing in addition to moderated formative usability evaluations. You will be responsible to lead and document studies aimed to provide insights for the development team to improve the design as well as to provide objective evidence that the design outputs of a certain phase in the product development life-cycle are meeting all requirements.

• Identify user profiles, tasks, hazard-related use scenarios, usability risks and requirements
• Responsible for translating UX research insights, user needs, business requirements and technical requirements into pleasant and efficient User Experiences
• Plan and execute formative usability studies
• Provide guidance and mentorship to more junior designers supporting them on professional development, output and productivity
• Cooperate with the UX and Human Factors team to identify synergies and improve our processes, shared methods and templates
• Advocate for accessibility, quality and usability for end-users
• Support team members on the usability testing process and methods

• MS in Science, Industrial Engineering, Psychology, Human Factors Engineering or other related technical field
• Min. 2 years of relevant experience
• Experience with formative evaluations methods, including usability testing
• Experience in collecting and analyzing physiological and behavioral data
• Excellent presentation skills and ability to communicate know-how, experiences, ideas, solutions and deliverables effectively and persuasively
• Knowledge about tools or platforms to automate usability testing
• You like to stay informed about industry trends and best practices related to usability testing and other formative evaluation methods
• Experienced in planning, executing and documenting usability studies in the medical field is a plus
• Fluent in English

• Knowledge managing testing participant databases is a big plus 

Are you interested? Do not hesitate and submit your complete application documents online today.

We also process applications by post, but will not return them for administrative reasons. We look forward to hearing from you!

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