Principal Engineer - Omnichannel CX
Everything we build in Technology at On fuels our mission to ignite the human spirit through movement. We craft technology that improves with every interaction, enhancing the experience for everyone who moves. Delivering Wow through our platforms, apps, and services is a core value. We believe in building solutions that not only function effortlessly but also contribute positively to the world. Our work connects communities and makes movement more enjoyable and accessible for all.As a member of the Tech Leadership team at On, you will find yourself at the heart of a fast-paced, diverse environment. Our ecosystem thrives on collaboration — a confluence of curious minds challenging and learning from one another, always seeking the uncharted. Here, we venture into new territories of technology, continuously refining our approach and embracing challenges head-on.
- Lead with Inclusion: Drive collaborative projects by seeking diverse viewpoints, emphasising shared knowledge, and making balanced decisions that benefit both Technology at On and the broader company.
- Strategically Align with Business Goals: Proactively identify and address critical business areas, balancing technical solutions with company objectives for optimal results. Craft strategies that not only respond to immediate market conditions but also anticipate future shifts, bridging the gap between visionary concepts and actionable strategies.
- Champion Customer Experience: Advocate for the customer within the technology function, ensuring an effortless and flawless experience across all touchpoints of our technology ecosystem, from e-commerce to retail, and beyond.
- Elevate Technology through Vision: Communicate a compelling vision for the future of technology at On, engaging team members and broader business stakeholders. Your passion and dedication to the vision should inspire and galvanise others to action.
- Drive Continuous Improvement: Foster a culture where the technical bar is consistently raised. Champion direct feedback and insights as tools to achieve this continuous evolution.
- Decisive Leadership: Be at the forefront of high-level decisions that resonate across the organisation. Your choices should always align with, and amplify, On's overarching strategy.
- Uphold Security and Compliance: Maintain and enhance On's security standards, ensuring processes minimise risks and stay compliant.
Your Responsibilities:
- Deep Technical Expertise: Bring a deep engineering background to understand and optimise every touchpoint across e-commerce, web, retail, B2B (marketplaces, partners), distributor-led markets, marketing technology and beyond..
- Brand Love & Innovation: Introduce and champion topics that nurture Brand Love, while thinking about future possibilities such as AR, AI, and immersive experiences.
- Customer Experience Excellence: Ensure the customer experience across all channels is effortless and flawless, leveraging technology principles that enhance and connect communities through enjoyable movement.
- Proactive Issue Resolution: Stay on top of customer issues, help build a real-time view of interactions, and work to reduce failed interactions.
- Impactful System Development: Drive the creation of robust, scalable, and reliable systems that adapt to user demands and provide a seamless experience.
CH-8005 Zürich / Zürich