Partner Growth & Agility - New Partners Associate - Preferred Languages: Thai, Vietnamese, Tagalog, Cantonese, Indonesian (Kuala Lumpur)
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Partner Growth & Agility - New Partners Associate - Preferred Languages: Thai, Vietnamese, Tagalog, Cantonese, Indonesian (Kuala Lumpur)
Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our Partner Growth & Agility - New Partners team based in Kuala Lumpur.
The Associate’s primary responsibility is to call potential properties within their assigned territory who have not worked with us and educate them on Expedia's UVP, and assist in the set up and onboarding of these new hotel partners. You will help them maximize the production potential from their participation in the Expedia marketplace by smartly leveraging the power of Expedia Group’s unique data insights.
This role is central to our account management mission: of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that our global customers always find the best hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach our full breadth of global traveler demand.
Execute on high value conventional lodging leads from fresh leads and untouched opportunities within target markets as assigned to you
Build the portfolio of hotel partners by introducing prospective partners to Expedia and facilitate their onboarding process
Educate partners on how to offer competitive hotel products (content, rates and availability) to be consistently optimized on the Expedia sites
Advise partners on additional lodging rates and availability information regarding high demand and compression periods
Employ active listening during conversations with potential partners to adapt responses to local market conditions and partner needs
Share best practices within the team in order to achieve overall team targets
Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
Unique market insights (partner reports, competitive data, key performance drivers)
Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
Marketing and merchandising opportunities
Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central)
Once property is live on our sites, carry out follow-up calls with new partners to answer questions and help maximize partners potential
Bachelor’s Degree; or equivalent
1-2 years’ relevant work experience, commercial experience is a plus
Business fluency in English and one additional language is preferred
At least 90% of time will be executing on leads with <10% travel (market visits or industry events)
Hungry, driven, motivated, willing to take action and results-focused
Organized with good time management skills and attention to detail
Persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly
Strategy Execution
Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by the leadership team
Relationship Management
Relationship builder who earns the confidence of others
Bridges and sustains solid partnerships based on mutual support through a reciprocal style
Solution Alignment
Appetite for innovative technology, fast-changing business environment, data driven decision-making
Demonstrates problem solving skills
Ability to select and present insights, including performance, market and competitor analysis and to implement action plans based on the data
Written & Spoken Communication, Listening and Influencing
Presents ideas and directives clearly and persuasively
Ability to optimally communicate to various levels and through a variety of communication channels
Ability to handle objections over phone and cold calling
Open to feedback through shadowing and practice scenarios for continuous improvement
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Help other team members acquire skills or achieve targets/goals
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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