Multinational Claims Specialist

Professional

Sydney, NSW, AU, 2000 Melbourne, VIC, AU, 3000 Brisbane, QLD, AU, 4000

Customer Services & Claims

Allianz Australia

ALLIANZ AUSTRALIA SERVICES PTY LTD

Full-Time

Hybrid working

Permanent

53896

Non-Executive

Multinational Claims Specialist

Multinational Claims Specialist | Multiple locations

Allianz Commercial’s Specialty & Major Accounts division is looking for a multinational specialist to join our claims team in Australia. Reporting to the National Manager – Claims, Specialty & Major Accounts, the successful candidate will be responsible for driving the delivery of multinational claims services by owning local processes, coordinating with other regions and supporting business development initiatives. They will also manage an appropriately sized portfolio of short tail (property, energy, engineering and/or entertainment) claims across Australia and New Zealand.

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for

• Owning regional multinational claims delivery, translating growth ambitions into actions, driving implementation, supporting innovation, and supervising regional KPIs.
• Enhancing data quality by coordinating reporting across businesses, improving timeliness, and ensuring data accuracy.
• Overseeing multinational claims administrative processes, including payments coordination, GPS maintenance, and communication with brokers and clients.
• Managing end-to-end claims process for single and multi-party claims within delegated authority levels and engaging with global "large loss" claim referral teams.
• Maximizing recoverable income through efficient administration, early reinsurer engagement, and managing external service providers to meet service standards.

About you

• Demonstrated experience in handling claims within the Specialty & Major Accounts market and working in a global matrix environment.
• Strong analytical, strategic, problem-solving skills, and the ability to plan, prioritize, and manage competing resources and demands.
• Excellent written and oral communication skills, including the ability to influence and drive outcomes, along with proficiency in systems, software, databases, reporting, and communication tools.
• Technical knowledge of relevant lines of business, current insurance guidelines, legislation, and regulations, with strong negotiation and investigation skills.
• High attention to detail, commitment to high standards of file maintenance, ability to address conflicts, a growth mindset, and impeccable ethics and professionalism.

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to Write an email for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers