Manager, Digital Solutions (PPC)
The Manager of Paid Search will oversee the day-to-day activities of the Paid Search Team to support ongoing customer needs with timely and professional service to enhance long-term, profitable customer relationships while ensuring high quality execution of paid search campaigns by the customer facing team members through leadership skills, effective team management, and cross-functional collaboration. This Manager will work closely with the other Digital Solutions leaders and key business stakeholders to implement consistent standards for paid search marketing and deliver a high level of customer satisfaction throughout the customer lifecycle driving customer retention and growth.
About the Role: you will:
Production:
- Achieve deliverable time frames and promote a high level of staff utilization and productivity.
- Analyze and report key measurements of processes implemented within paid search.
- Recommend and manage external supplier relationships.
- Address escalated client issues and bring them to a positive resolution.
- Show up with solutions and drives execution.
Career Management of Team:
- Assist team members in formulating development plans that support overall business objectives, including budget management and customer retention.
- Motivate and manage team members to achieve high levels of performance.
- Provide targeted, timely and effective feedback.
- Set expectations, hold people accountable, and coach to expectations.
- Identify and recommend training needs/opportunities for the team.
- Work with business leaders to manage resourcing needs.
- Prepare performance reviews.
- Participate in the interviewing and selection of new team members.
Strategy:
- Identify process improvement needs, recommend solutions, and implement changes.
- Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
- Keep abreast of digital marketing trends with a heavy focus on paid search.
- Evaluate and recommend paid search best practices and tools.
- Partner with stakeholders in planning and implementation of new business solutions around key business and customer satisfaction metrics.
- Identify innovative approaches to evolve paid search strategy and delivery.
About You:
You're a fit for the role if you have/are:
- 1-2+ years’ people management or mentoring/coaching experience.
- 1-2+ years’ experience in managing vendor/supplier or Software as a Service relationships.
- 3+ years’ experience in paid search advertising for professional services (legal services preferred).
- Influence without formal authority
- Innovative
- Drive change
- Understanding of key performance indicators for paid search advertising
- Familiarity with major paid search platform advertising tools and policies
- Demonstrated leadership and employee development skills
- Proven ability to prioritize and manage multiple projects simultaneously
- Exceptional communication skills using multiple channels.
- Strong analytical and problem-solving ability
- Ability to manage challenging client issues
- Works well in a team environment, embraces change, and highly adaptable
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $120,400 - $223,600. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 10/07/2024.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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