Junior Network Engineer, Tier 2
About GTT:
GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visitgtt.net.
Role Summary:
The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience.
As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers and you will be able to work on different customers’ technologies and products.
Internal Departments they will interact with:
The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced.
Main Responsibilities:
Main job responsibilities are:
- Work over different customer and backbone environments
- Configure and manage devices we provide to our end customers
- Troubleshoot problems within GTT’s network
- Participate in direct communication with customers and third party companies aiming to resolve the problem
- Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems
Ideal Candidate Profile:
The ideal candidate should have the following skills:
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organized approach to work
- Outside of the box thinking
Essential Criteria:
Essential for the job criterias are:
- Good knowledge of network technologies, TCP/IP, routing, switching, etc
- CCNA certificate or equivalent level of technical knowledge
- General knowledge of telecom industry and standards
- Knowledge over IP, MPLS and routing protocols (BGP, OSPF, IS-IS) in an ISP and enterprise environment
- Demonstrable Cisco and Juniper knowledge
Qualifications/Courses:
- Qualification: CCNA/JNCIA or equivalent knowledge
Hours/Travel/Shift:
- Traveling is not expected, might occur rarely
- Employee to work on Extended Business Hours Shifts (09:00-17:30 and 11:30-20:00)
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