IT Infrastructure and Support Manager

For more than 40 years, the Laurastar group has combined innovation, ambition and excellence to care for and sanitise fabrics and households. The Swiss group's expertise in this field now extends from ironing and fabric care to hygiene systems that protect you and your loved ones from diseases and pests. Thanks to its unique Dry Microfine Steam, Laurastar is now the world leader in high-end steam systems, with over 3 million products sold in over 40 countries worldwide. In Switzerland, where the Group’s headquarters are located, almost a quarter of households own at least one of the brand’s most popular products. Laurastar employs around 280 employees, including its subsidiaries in Germany, France, Belgium, the Netherlands and Hungary.

Our motivated, well-trained, hard-working, dynamic, responsible and loyal employees, who achieve results and enjoy doing so, are the foundation of our success.

If you would like to contribute to this success, we look forward to meeting you!

We are looking for, for our world headquarters in Châtel-St-Denis, our future

Main role:

• Ensure the availability, stability, and optimal performance of all IT infrastructure components to support seamless business operations.
• Implement robust security measures and maintain compliance with industry standards and regulations to protect data and IT assets.
• Lead the adoption of advanced technologies and best practices to enhance the efficiency, scalability, and cost-effectiveness of the IT infrastructure.
• Provide high-quality support services to promptly resolve technical issues, ensuring user satisfaction and minimal business disruption.
• Communicate and collaborate effectively with other departments, system users, and key stakeholders.

Key activities:

• Infrastructure Management: Oversee IT infrastructure operations, ensure security, scalability, and reliability, manage backups, disaster recovery, and service continuity.
• Team Leadership: Lead and mentor IT teams, foster collaboration, and conduct performance evaluations.
• Project Management: Lead IT infrastructure projects, ensuring on-time and within-budget delivery.
• Support: Oversee technical issue resolution, implement proactive measures to prevent outages, and ensure high system availability.
• Vendor Management: Manage vendor relationships and SLAs for optimal service delivery.
• Budget Management: Manage the IT infrastructure budget, ensure cost-effective solutions, and monitor financial performance.

Technical Competencies:

Proficiency or relevant experience with:

• Network Management: Managing LAN, WAN, VPN, wireless networks, and security protocols (firewalls, intrusion detection/prevention systems).
• Server and Systems Administration: Installing, configuring, and maintaining operating systems, with knowledge of virtualization (VMware).
• Cloud Computing: Working with cloud platforms (AWS, Azure), understanding cloud architecture, deployment models, and migration strategies.
• Storage Solutions: Handling SAN, NAS, and cloud storage, along with data backup, recovery, and disaster recovery planning.
• Database Management: Basic knowledge of database administration (SQL, MySQL), including performance tuning and optimization.
• Security Management: Implementing cybersecurity principles and best practices, using security tools (antivirus, encryption, MFA).
• Monitoring and Performance Tools: Using IT infrastructure monitoring tools and performing performance analysis and capacity planning.
• IT Service Management (ITSM): Understanding ITSM frameworks (ITIL) and tools, and managing incidents, problems, and changes.
• Endpoint Management: Managing desktop and mobile devices with solutions like SCCM and Intune.
• Collaboration Tools: Utilizing collaboration platforms (Microsoft 365) and communication/project management tools (MS Project, etc.).
• Vendor and License Management: Managing hardware, software, and service vendor relationships, and handling software licenses.
• Backup and Recovery Solutions: Deploying and managing backup solutions (Veeam, others), and planning/executing disaster recovery.

Soft skills :

• Work philosophy in line with Laurastar's DNA and behavioral principles
• Strong team leadership in diverse, multicultural environments with excellent French and English communication skills.
• Result-oriented, innovative and agile with strong problem-solving abilities and deadline management.
• Excellent analytical skills and the ability to quickly grasp complex technical processes.

Experiences :

• Education: Bachelor’s degree in computer science, Information Technology, or equivalent.
• Experience: Minimum of 5-7 years of experience in IT infrastructure management and project management.
• Any IT certifications will be an asset.

What Laurastar has to offer:

• A Swiss family business with passionate teams
• A dynamic, modern environment
• Possibility of teleworking...