Head of HR Digital Solutions North America

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Head of HR Digital Solutions, North America, is responsible for the design, implementation and adoption of digital HR platforms and solutions which could include mobile, self-service and case management technologies. This leadership position plays a critical role in driving the digitalization of HR processes, improving the employee experience, and implementing new digital solutions to support strategic business objectives. This role oversees the HR technology and data ecosystem to optimize our regional portfolio. As part of the global HR Transformation & Operations team and North America HR leadership team, this is a critical role that both supports global HR technology strategy for the NA region, whilst being the voice for NA in the global arena.

Sound Interesting?

Here’s what you’ll do:

Leadership:

• Advise senior stakeholders on HR tech and data strategy, fostering collaboration between HR and IT for innovative solutions

• Provide insights on new HR tech platforms and trends, emphasizing Gen-AI and automation, with thorough research and cost-benefit analysis within the governance of the global framework

• Recruit, develop, and empower talent while promoting a high-performance culture chasing the next innovation opportunity

• Exemplify and promote an ethical, engaged, inclusive, diverse, and equitable culture aligned with the company’s mission

• Partnering with the HR team, educate business stakeholders to better understand how to leverage technology to drive business strategy

Strategic:

• In collaboration with the global team, develop HR technology and data strategy and roadmap for long-term enhancement of HR capabilities and business value

• Lead the development of a HR tech governance process for the NA region that complements the global governance framework

• Optimize HR tech systems and processes to meet workforce requirements, enabling automation, integration, and quality enhancement

• Lead the annual planning and budgeting for technology platforms, applications and resources, bridging strategy, PMO, and project execution

• Oversee financial aspects of the technology ecosystem and new feature/platform implementations

• Oversee ticket management and performance against SLAs through the case management system

Portfolio/ program management:

• Lead the management of the portfolio of HR tech initiatives, creating a clear roadmap aligned to business objectives, and implementing a disciplined approach, including business case development and assessment of ROI on technology

• Collaborate with enterprise technology and data leadership teams to ensure alignment on strategy and delivery plan

• Drive the adoption of best practice project management methodologies

• Lead the team to facilitate requirements gathering sessions, drives discussion to focus on extracting underlying needs and leads conversations to obtain alignment across business representatives.

• Participate in Portfolio Reviews to assess metrics, progress, dependencies, risks, and capacity, identifying areas for ongoing improvement

Stakeholder & People Management:

• Manage the team of HR tech professionals to develop a customer service orientation in order to cultivate strong relationships between the business and the HR Digital Solutions team

• Act as a liaison between business users and technical team to successfully translate business requirements to the development team and presents technical options back to customers in a consumable way

• Drive a culture and relationship of co-design between HR Digital Solutions and HR/the business through education, governance and operational excellence

• Advise key stakeholders on industry standards and leading practices

• Demonstrate design options through the use of prototyping

HR Systems & Application Ownership:

• Own and lead the management of the following Workday SKUs so that they are optimized to leverage full functionality, including release management: Advanced compensation, US Payroll, US & Canada Benefits, Time Tracking, Reporting, US & Canada Absence with potential to expand to Canada payroll and time-tracking

• Architect Workday & non-Workday solutions to ensure that all solutions are cohesive and cross functional impacts are considered and mitigated

• Own Workday tenant management

• Co-own with HR, Workday security management – governance, change requests

• Drive regular audit for compliance and data integrity in partnership with HR

• Own the management or adoption of other non-Workday HR applications such as payroll, case management tools (ServiceNow), eQuest, AppCast etc.

• Support the regional implementation of global HR tech initiatives, ensuring that global solutions meet regional requirements

Operations:

• Lead HR professionals overseeing HR tech applications, managing upgrades, analyzing risks, and leading projects for process improvements

• Drive digital-first operations, including self-service tools and other Tier 0 technology

• Collaborate with HR process owners to design data, security, and record-keeping solutions

• Understand technical solutioning, capture and deliver high quality design documentation.

• Assist HR in resolving technology, data, and process issues, ensuring compliance with data protection regulations

• Lead overall systems lifecycle management from conception to implementation, following best practices

Do you qualify?

Minimum requirements

• Bachelor’s Degree in Business, Accounting, Finance, Economics or related field

• 10+ years of experience in leading HR technology teams and/or in partnering with IT teams/ global and or regional teams to deliver HR technology solutions

• 10+ years experience with HR systems, particularly in Workday and ServiceNow or 7+ years in consulting in related fields

• Ability to influence, work collaboratively across all levels and lead without direct authority.

• Practical thinker with demonstrated ability to keep things simple and positively impact the business.

• Curiosity about technology, the future of work and a passion to augment human capability with technology.

• Experience in global, matrixed environments

• Proven experience establishing new teams and capabilities in corporate settings

• Track record of leading continuous improvement initiatives

• Strategic thinker with a proven track record of developing and executing strategies

• Expertise in data management, HR reporting, system security, integrations and emerging technologies like chatbots, GenAI, and RPA

• Strong coaching and mentoring abilities, with a history of team performance management.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay 

• The list goes on! 

The annual pay range for this position is $185,000 – $205,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).