Head of Digital Customer Interaction

• Design and deliver sustainable solutions (in a make, collaborate or buy approach) to enable best-in-class Digital Customer Interaction (DCI) in China:
  • Develop/improve functionalities requested by SBUs in WeChat Official Accounts and WeChat Mini Programs
  • Develop/improve functionalities in WeCom
  • Develop/improve the right degree of integration with ZEISS global DCI infrastructure (consisting of our public website & our portal solution that customers use world-wide to access digital products and services offered by ZEISS)
• Act as tandem with the Digital Product Owner for DCI Enablement who is defining the xSBU business requirements for key enabling functionalities
• Provide technical leadership and governance of the technical stack, best practices and security arcross internal and external development teams:
  • Ability to design and create a SaaS model
  • Lead the internal team to deliver scalable digital programs on SaaS model
  • Lead the internal team of WeChat/WeCom developers and DevOps engineers in DCI
  • Define and maintain a sustainable DevOps lifecycle which is compatible with the global setup
  • Define and improve vendor guidelines and handover processes
• Advise SBUs with defining their target architecture. Support projects with applying technical knowledge to define target architecture and ensure long term technical viability of new deployments
• Ability to incorporate AI technologies in selected digital products/programs
• Act as tandem to ZDP Global on digital solutions to include China Pecularies in early design phase.
• Communicate and represent China’s DCI requirements in global architecture boards driving forward global solutions and standards for digital products (e.g., customer interaction, authentication, …)
• Continuously strive to build the technological backbone to enable:
  • Improved time-to-market of new DCI features
  • Improved availability of DCI data across digital solutions
  • Secure, reliable, stable and compliant operations of existing DCI solutions

Education / ????

• Bachelor (or above) degree in Computer Science, Engineering or a related field

Experience / ??

• At least 5 years of experience as a Program Manager
• At least 5 years of experience as technical developer
• At least 3 years of experience in a managerial position with discipliary responsibility for leading people
• Extensive experience in designing, developing and operating customer-facing applications for the China Ecosystem (esp. in WeChat and WeCom)
• Extensive experience in consulting
• Experience in AI technologies as program manager
• A cloud native mindset with a proven track record in designing and developing cloud-based applications which could be deployed to multiple cloud providers (Microsoft Azure, Aliyun, AWS, …)
• Knowledge of service-oriented architectures like microservices and technologies like Docker, Kubernetes, Dapr and Terraform
• Experience in IT architecture consulting and design of governance and rules
• Able to maintain a sustainable DevOps lifecycle and the ability to troubleshoot on issues
• Experience to build up and develop technical teams (internal, external, and mixed) in agile settings

Other skills /????

• A good overview of frameworks, platforms and architectural design principles
• Awareness of local regulations like China’s Cybersecurity Law, MLPS 2.0, ICP licensing, …
• Readiness for moderate domestic travel and travel 2 times per year to Germany
• Fluent in Chinese,professional written and spoken English
• Acknowledged for driving decisions collaboratively, good communication skills, resolving conflicts, technical leadership and ensuring successful implementations

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