Field Support Coordinator

Profile Summary

We are seeking a motivated individual to join our Field Service support team in a newly created role to support the UK field service team.  Key responsibilities will include coordination and execution of tasks to enable the efficient, effective and undisrupted flow of the delivery of Field Services.

This is a unique opportunity for someone with the ability to build a position from the ground up, drive impactful efficiencies and use expertise in data analysis to optimise processes and support strategic initiatives across the function.

If you enjoy taking ownership, have a passion for providing high level support and be part of making a meaningful difference, this role offers the perfect platform for you.

Hybrid role.

Who do we want?

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

• Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Data communicators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.

What you will do

• Responsibility for supporting the UK field service team

• Data analytics to Support Field Service capacity planning (including the projection of the workload demand)

• Communicating with and working directly with Field Service Engineers, contract partners and leadership to coordinate multiple facets of Field Service Operations in order to deliver consistently strong Field Service for our customers in line with our key metrics

• Coordinate and support the scheduling or rescheduling of Field Service planned maintenance activities

• Coordinate the management of parts for repairs including parts ordering, monitoring min/max levels and days on hand

• Work closely with and coordinate communication between ProCare and internal and external stakeholders; customers, sales representatives, ProCare Customer Services, RMA, Workshop and Field Service

• Participate in the continuous improvement of Field Service including process review, improvement and adaptation as well as monitoring system data quality (including participating in and/or coordinating the resolution of this if necessary)

• Support Field Service Engineers with needs associated with process and IT (including integration/debrief error support)

• Ensure regulatory and quality requirements are adhered to in line with the appropriate standards and Stryker QMS/policies/objectives

What you need

• 2+ years’ experience from within a similar role and multi-national environment

• High School diploma or GED

• Proactive approach with the ability to work independently

• Must be able to analyse and resolve complex issues and use data to support decisions and proposals

• Continuous process improvement mindset

• Ability to prioritise and handle multiple tasks and projects through to completion.

• Good time management and ability to cope with conflicting priorities and work under pressure.

• Must be fluent in English and possess strong interpersonal and communication skills, both written and oral